Lawyers and staff at Quarles & Brady have always recognized Bernard Frenzer as being indispensable to the running of the firm’s Madison and Minneapolis offices. The pandemic has only driven that point home all the more.
When COVID-19 began to spread in early 2020, Frenzer found that his duties as an office manager were suddenly being stretched in number of unexpected directions.
“I needed to help keep the critical IT and office services running while everybody was working from home during the March, April, May and June timeframe,” he said. “We still had to get filings out and print checks for clients. We were also scanning all the mail.”
Fortunately for Frenzer, he was already used to having a lot of variety in his work. Even before the pandemic, his job duties were broad. One day he’d find himself helping to oversee a renovation and build out of Quarles’ Madison office; the next he’d be helping to introduce a new employee to the company.
Frenzer started his career with Quarles in Phoenix. The opportunity to move back to the Midwest came in 2018. By then, Frenzer was already working in office management in Phoenix and Quarles wanted him to do the same in Madison.
He now provides office support and other services to the firm’s 48 lawyers in Madison and five in Minneapolis. Frenzer said that even though his duties run a long gamut, his goal can be summed up as being: “Making sure the office is run in the best way to meet client goals and client demands on time.”
“He does everything he can to understand the needs of each attorney and to maximize their particular strengths,” said Ave Bie, Quarles’ Madison office managing partner.”
Frenzer said he couldn’t have made it through the worst days of the pandemic without the help of those he works with.
“I give a lot of credit to the staff who were there at the time,” he said. “We were there working together to make sure everything was done efficiently.”