After seeing firsthand how insurance companies were treating injured claimants, Douglas Ross decided to make a career change that’s now helped hundreds of injured clients through some of the most difficult events of their lives.
Ross is a personal-injury attorney at Hupy and Abraham’s Wausau office. Before joining the firm in 2012, he worked in-house at an insurance company for seven years. When the company closed on short notice, Ross passed up an opportunity to keep doing defense work and instead chose to start fighting for plaintiffs.
“It didn’t feel right the way the insurance companies were behaving, the way they were trending,” Ross said, “and I just said it’s time for me to start doing something that’s going to make a difference and help people, rather than just help a corporation.”
Since then, Ross has been a tireless advocate for more than a thousand injured Wisconsinites. He said he takes time to instruct clients about the legal process to eliminate as much stress as possible.
“When it’s all said and done, I don’t want a client’s case to end and have them have a question about how it happened,” Ross said. “My approach is the best decision for them will come when they’re as informed as they can be.”
This approach sets an example of professionalism and hard work for the staff at the Wausau office. His colleagues see him as a leader who always gives clients the help they need to put their lives back together.
“Doug is a great lawyer but is an even better person,” said Chad Kreblin, a shareholder at Hupy and Abraham. “His humble and kind nature has endeared him to the staff at our firm and is infectious to his coworkers.”
Ross’ down-to-earth mentality is evidenced by a memorable conversation he had with a parent of one of the kids he worked with as a volunteer youth coach. The parent asked Ross what he did for a living and was surprised by his answer.
“He looked at me and said, ‘You don’t seem like an attorney,’” Ross said. “I like to joke that that’s the highest compliment you can give me.”