‘Dynamic duo’ of Jager, Hoadley leads Hupy settlement department

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Management functions better when you have two people making decisions together — at least that’s the case for Nicole Hoadley and Katy Jager at Hupy and Abraham.

The two, known as “The Dynamic Duo,” serve as lead settlement-specialist supervisors. They were hired within months of each other in 2008 and, a mere seven years later, were approached by the firm partners about overseeing the settlement department.

“We felt that we grew so much as a company that we needed to put someone in leadership,” said Jeanne Daniels, human resources director at Hupy and Abraham. “Katy and Nicole were the answer.”

Hoadley’s and Jager’s positions have them taking on new responsibilities as often as every other week. That doesn’t mean, though, their job is nothing but constant change. Much of it in fact remains constant as the two rely on each other’s strengths to ensure Hupy and Abraham clients receive excellent service.

They also have their own specialties. Hoadley tends to concentrate on writing, leaving the financial work to Jager.

“Katy is an Excel number cruncher. She does all of that for the departments because I get too frustrated,” Hoadley said with a laugh.

“I send everything to Nicole for proofreading because I type so fast and work so fast at times,” Jager said. “She will rephrase things for me and make them sound better.”

The two said they prefer working as a team and value their ability to bounce ideas off each other. In a fast-paced department that requires a lot of learning on the fly, they find having another person around to talk to helps them resolve difficulties quickly.

“We’re able to 100% depend on the other person for help,” Hoadley said. “Whether it’s outside of work or at work, we’re always able to communicate with each other, and that’s really important.”

“We learned to depend on each other for answers and guidance and be the best supervisors to the department as possible,” Jager said.