There are encyclopedias, and then there’s Deborah Moser.
As a legal assistant for 40 years in the Milwaukee office of Michael Best & Friedrich, Moser not only possesses a wealth of knowledge about the firm, she also is highly valued for her reliability and ability to keep a cool head in the face of change.
The main reason Moser has stayed with the firm for so long is simple: She likes it there.
“I never had a reason to want to leave,” she said. “I’ve always had good co-workers. We always help each other.”
She joined Michael Best after a firm she had been working for merged with it in the 1980s. Moser offers support to no less than five people there: three partners, a principal, a senior public-affairs advisor and a senior director.
Because Moser works for so many people, she “knows how to juggle,” she said.
Her years of experience at the firm mean that Moser has seen many changes. Years ago, copying a document meant retyping it. That’s obviously no longer the case. Meanwhile, innovations like voicemail and email have changed how she works with clients.
With her long experience, Moser is a resource others can turn to for lessons about what works and what doesn’t. She recently helped top officials at the firm contemplate the workspace needs of secretaries in preparation for a move to a new office in 2019.
In managing clients and projects, Moser is often credited for maintaining an unflappable resolve and dedication to excellence.
“I just feel like I’m able to help in any way I can,” she said. “Whether it’s a big case or little case, they are all important.”