U.S. Court of Appeals for the 7th Circuit
Consumer Protection — VPPA
Providing access to a customer database to an outsourced customer service operations company does not violate the Video Privacy Protection Act.
“If it is permissible to disclose PII to Stream in order to respond to a customer’s call, there is nothing objectionable about Redbox’s wholesale disclosure of information pertaining to all customers, for use in the event of such a call. Likewise, plaintiffs take issue with Stream’s use of customer PII during training exercises in advance of such calls, but—again—the purpose underlying Redbox’s disclosure of the PII is proper. Disclosure of customer information for training purposes may not be incident to a specific customer service request, but it is, of course, incident to the request processing function that Stream serves.”
13-3037 Sterk v. Redbox Automated Retail LLC
Appeal from the United States District Court for the Northern District of Illinois, Kennelly, J., Flaum, J.