By: ED POLL//June 19, 2014//
By: ED POLL//June 19, 2014//
Any customer who wants a rate increase, please raise your hand.
I don’t see any hands. Anyone? No one?
As you might have guessed, that result is predictable. No customer is going to jump and down and shout, “Please give me a rate increase. I really, really want to pay more!”
On the other hand, if you are the business owner, a rate increase is undoubtedly desirable.
So, how do you as an attorney business owner get what you want and keep your clients happy at the same time?
The answer is in the method.
Law firms would be smart to follow suit.